OUR PEOPLE

At the Heart of Everything We Do

Our people are the foundation of our success. Every initiative, achievement and milestone is a testament to their dedication and commitment. By investing in learning, wellbeing and inclusion we aim to create an environment where every team member feels supported and able to thrive both professionally and personally.

In 2025 we continued to invest in creating an environment where our team members feel supported, valued and empowered to grow. From training and development to wellbeing and inclusion, our focus remains on ensuring that Wyboston Lakes Resort is a place where people can build meaningful and fulfilling careers.

LOOKING AHEAD…

Our commitment to our people continues to evolve. Over the coming year we will continue expanding development programmes, strengthening employee engagement and ensuring we remain a supportive and inclusive place to work.

By helping our team members grow and succeed, we strengthen not only our organisation but also the wider community around us.

A CULTURE OF ENGAGEMENT

We believe strong organisations are built on open communication and trust. Our Your Voice Belongs engagement survey gives team members the opportunity to share feedback, highlight improvements and help shape the future of the resort.

79%

Engagement Score

79 % was the result of the survey in 2025, reflecting a strong sense of connection and commitment across the organisation.

Regular engagement sessions, team events and open feedback channels help ensure our culture remains collaborative, transparent and inclusive.

LEARNING & DEVELOPMENT

Investing in our people is essential to building a resilient and successful business.

Our Wyboston Walkways programme plays a central role in supporting professional development across the resort. Designed for team members at every stage of their career, it offers modules covering leadership, communication, wellbeing and operational skills.

During 2025:

116

Team members took part in Walkways training sessions

15

Team members were promoted internally

4

Apprenticeships were supported across a range of departments

These initiatives help team members develop new skills, explore career pathways and progress within the organisation.

WELLBEING & SUPPORT

Supporting the wellbeing of our team is a priority across the resort.

We recognise that a positive and supportive workplace is essential not only for performance, but for long-term personal wellbeing.

Our wellbeing initiatives include:

17

Mental Health First Aiders supporting colleagues across the resort

53

Trained First Aiders providing additional support and safety assurance

Access to wellbeing training, resources and awareness programmes

Wellbeing campaigns shared through our internal culture hub

Through partnerships such as The Burnt Chef Project, we continue to strengthen awareness and support for mental health within the hospitality sector.

INCLUSION & ACCESSIBILITY

Creating a workplace where everyone feels welcome and respected remains a key priority.

In 2025 we achieved Disability Confident Employer status, recognising our commitment to accessible employment opportunities and supporting individuals with disabilities in the workplace.

We continue to build an inclusive culture through:

Equality, diversity and inclusion training across leadership teams
Inclusive recruitment practices
Flexible working arrangements where operationally possible
Policies supporting neurodiversity, menopause awareness and inclusive workplaces

Together, these initiatives help ensure inclusion is embedded across the employee experience.

BUILDING LONG-TERM CAREERS IN HOSPITALITY

The hospitality sector is often characterised by high staff turnover, with the UK industry average estimated to be over 50%.

Despite these challenges, we continue to maintain strong retention levels through our focus on culture, development and wellbeing.

By investing in our people and creating clear opportunities for progression, we aim to show that hospitality can offer rewarding long-term careers.