OUR ENVIRONMENT

Waste, Energy Management & Biodiversity

WASTE, ENERGY MANAGEMENT & BIODIVERSITY

Environmental responsibility is central to how we operate. Set within a unique 380-acre lakeside resort, we recognise both the opportunity and the responsibility to protect and enhance the natural environment around us.

Our approach focuses on reducing emissions, conserving resources and supporting biodiversity, while ensuring sustainability works alongside the high-quality guest experience people expect.

ENERGY & CARBON REDUCTION

Reducing energy use and transitioning to renewable energy are key parts of our journey to Net Zero.

Over the past year we’ve made significant progress through a combination of infrastructure investment and operational improvements. Our solar installation now includes more than 3,200 panels generating renewable electricity across the resort, supporting our Green Energy Roadmap and our target to achieve Net Zero Scope 1 and 2 emissions by the end of 2027.

Alongside renewable generation, we continue to improve energy efficiency across the estate through initiatives such as:

LED lighting upgrades
HVAC optimisation and improved control systems
Smart building management technologies

Through ESOS Phase 3 analysis and ongoing energy management, we have identified and delivered efficiency improvements equivalent to around 3 million kWh of energy savings each year, representing more than £150,000 in potential energy savings.

Looking ahead, we are continuing to expand our renewable energy capacity and are progressing plans for a wind turbine installation, which will further reduce reliance on fossil fuels.

WASTE & CIRCULAR RESOURCE MANAGEMENT

Reducing waste remains a key focus across the resort.

Through operational improvements, supplier collaboration and practical solutions, we have maintained our commitment to zero waste to landfill for more than a decade. Our approach prioritises reuse, recycling and circular resource management wherever possible.

A key part of our waste management is our on-site biodigester, which converts food waste into nutrient-rich soil conditioner used across the resort grounds. In 2025 alone, 73 tonnes of food waste were processed through the biodigester — reducing waste disposal while creating valuable organic material for landscaping and biodiversity projects.

Smarter menu planning and food ordering across our venues.

Reducing single-use plastics and unncessary packaging.

Work with suppliers to improve sustainable sourcing & packaging.

People's Pantry scheme, redistributing surplus food to team members.

We also continue to reduce waste through a range of everyday practices, including:

Together, these actions show how practical operational changes can reduce environmental impact while supporting both our team and the wider community.

WATER STEWARDSHIP

Responsible water management is increasingly important across the hospitality sector.

We continue to monitor and reduce water use through operational improvements and targeted infrastructure upgrades.

Key initiatives include:

Installing water-efficient fixtures and appliances

Monitoring consumption through sub-metering systems

Exploring rainwater harvesting projects

Together, these measures help us reduce water consumption while maintaining the high standards our guests expect.

BIODIVERSITY & NATURAL ENVIRONMENT

Our 380-acre estate gives us a unique opportunity to protect and enhance the natural environment around us.

Through our Room2Grow initiative, we have now planted 60,000 trees, helping capture carbon while creating valuable habitats for wildlife.

We continue to support biodiversity across the resort through initiatives such as:

Partnering with the Wildlife Trust, who manage the nature reserve.
Creating bug hotels and bee hives across the resort.
Installing living walls that improve air quality and biodiversity.
Developing wildflower meadows to support pollinators.

These initiatives help create a thriving natural environment while giving guests the opportunity to connect with nature during their stay.

SUPPLY CHAIN RESPONSIBILITY & SCOPE 3 EMISSIONS

Reducing emissions within our own operations is important, but we know that a large share of environmental impact sits within our supply chain.

In 2025 we expanded our work to better understand and manage Scope 3 emissions across our value chain. Using the Greenhouse Gas Protocol framework, we continue to measure emissions across key categories including purchased goods and services, capital goods, and fuel and energy-related activities.

But measurement is only the first step. Our focus is on working collaboratively with our suppliers to improve environmental performance across the value chain and beyond.

Case Study: From Glass to Tin

SUPPLIER ENGAGEMENT & TRANSPARENCY

To better understand supply chain impacts, we introduced a Supplier Social and Environmental Gap Analysis, supported by a detailed supplier questionnaire.

This assesses supplier performance across key environmental areas, including:

Carbon measurement and emissions reduction

Waste management and circularity

Environmental policy and governance

Water monitoring and stewardship

Packaging reduction

Biodiversity

88%

of our supply chain by spend is now included in our sustainability survey, giving us far greater visibility of environmental impacts across our value chain.

The insights from this programme help us recognise strong performance while also identifying where additional support or guidance may be needed.

SUPPORTING SUPPLIER IMPROVEMENT

Rather than taking a compliance-only approach, we aim to support suppliers on their own sustainability journeys.

By sharing insights, guidance and practical resources, we work with suppliers to help improve environmental performance across our value chain. This collaborative approach strengthens sustainability across the supply chain while building long-term partnerships with organisations that share our commitment to responsible business.

Improving supply chain transparency is an ongoing process. Over the coming years we will continue to expand supplier engagement, deepen data collection on embedded carbon within purchased goods, and support suppliers in developing their own emissions reduction strategies.

By working collaboratively across our value chain, we aim to ensure progress toward Net Zero extends beyond our own operations and contributes to wider change across the hospitality sector.

Our environmental journey is ongoing, and every improvement brings us closer to a more sustainable future.